Blog Wk 5
Conflict Resolution
I had
conflict on my job about a week ago with a bus driver. I was walking to put my
children on the bus and he stopped me at the door. He told me that I need to
make sure that I know where my children are going before I put them on the bus.
So I could not say anything because he caught me off guard while I had my
children. I told him that I just do what the parents tell me what to do and I
do not have anything to do with that. It upset me so bad that I had to tell my
boss about and she told me not to worry about it that she will take care of it.
A strategy that I can learn from is how to use your tone of voice when you are
talking to somebody. I would just stay calms when somebody is very rude to me. I
would have asked them to contact the parents about the children. I would make
sure they hear both side of the situation before they make a decision. Yes, I
can use the 3 R’s because he needs people to respect our thoughts and
viewpoints it can help resolve conflict.
My Reponses Two
