Blog Wk 5
Conflict Resolution
I had
conflict on my job about a week ago with a bus driver. I was walking to put my
children on the bus and he stopped me at the door. He told me that I need to
make sure that I know where my children are going before I put them on the bus.
So I could not say anything because he caught me off guard while I had my
children. I told him that I just do what the parents tell me what to do and I
do not have anything to do with that. It upset me so bad that I had to tell my
boss about and she told me not to worry about it that she will take care of it.
A strategy that I can learn from is how to use your tone of voice when you are
talking to somebody. I would just stay calms when somebody is very rude to me. I
would have asked them to contact the parents about the children. I would make
sure they hear both side of the situation before they make a decision. Yes, I
can use the 3 R’s because he needs people to respect our thoughts and
viewpoints it can help resolve conflict.
My Reponses Two
3 comments:
Chiquela,
The situation that you described is one that happens in our program as well. One person has information about a student's transportation, but another person equally responsible does not have the information. People do end up being upset about it. We have tried to set up a chain of command so that anyone who finds out, lets the other two parties know about it. So far, it seems to be working out well. Now teachers, teacher assistants, and bus drivers know about all of the students in their care.
Chiquela
I hate when someone say something to me that catches me off guard, especially in front of the children. They know you are in a precidament where you don't want to act ugly in front of the children. But I would have to let him know that he was wrong for doing that or he could have said it in a better way.
Chiquela, sometimes remaining calm is easier said then done when dealing with rudeness and ignorance. Keeping a calm even tone to your voice helps to keep the positive energy open.
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